How to find a cleaner in Horsham

Finding a reliable cleaner used to mean asking neighbours for a recommendation, posting in a local Facebook group, or taking a chance on someone you knew nothing about. The result was often inconsistent. A great cleaner for six months, then they disappear, and you're back to square one.

We built Vouchee specifically because this was the most common frustration we heard from homeowners in Horsham. This guide covers what to look for, whether you're using Vouchee or searching on your own.

Know what you actually need first

Before you start looking, it's worth being clear on what you want. The main question is whether you need a regular cleaner (weekly or fortnightly) or a one-off clean (end of tenancy, post-renovation, or a seasonal deep clean).

Regular cleaning relationships are the most valuable. Once you find someone good, life genuinely gets easier. From the requests we see come through on Vouchee, the majority of Horsham homeowners are looking for fortnightly regular cleans, usually covering 3-4 hours for a mid-sized family home.

What to look for in a cleaner

A professional domestic cleaner operating in your home should be able to demonstrate three things. We require all three from every cleaner on Vouchee before they can apply for a single job:

• A valid DBS certificate. A Disclosure and Barring Service check confirms that the cleaner has no relevant criminal record. Standard checks are the minimum; enhanced checks are available for households with vulnerable adults or children.
• Public liability insurance. This covers damage to your property or belongings during a clean. The minimum you should accept is £1,000,000 of coverage.
• Right to work in the UK. Any cleaner working legally in the UK should be able to confirm this without hesitation.

Questions to ask before you book

Even once you've found a cleaner who looks good on paper, a short conversation before your first session makes a big difference. When customers message cleaners through Vouchee before accepting an application, the most useful questions tend to be:

• Do you bring your own supplies, or do you prefer to use the household's products?
• What areas do you typically cover in a standard session?
• How do you handle fragile items or surfaces that need special care?
• What's your policy if you need to cancel at short notice?

How Vouchee works

Vouchee is a marketplace built specifically for Horsham and the surrounding areas. You post a cleaning request with your property details, the tasks you need covering, your preferred days, and the hourly rate you're happy to pay. Vetted local cleaners then apply, and you choose based on their profile, reviews from other Vouchee customers, and their application message.

Your full address is never shared until you've accepted an application. We introduced that specifically because several customers told us they were uncomfortable with their address being visible before they'd chosen anyone.