What to expect from your first professional clean

Booking your first professional cleaner sounds simple, but it comes with a few quiet questions. Who is coming into my home? What will they actually do? How do I know it went well?

The customers who get the most from a first session prepare a little and communicate clearly. Here is the before, during and after, so you know what to expect. New to the whole thing? Start with how Vouchee works.

Before the clean

A cleaner cleans; they do not tidy. The more cleared the space is when they arrive, the more actual cleaning gets done in the time you are paying for.

You don't need a deep tidy, just a quick pass. A 10-minute prep round usually buys 20 to 30 minutes of cleaning time:

• Clear worktops and floors of clutter
• Put dishes away
• Move anything fragile or private you don't want touched
• Note any rooms to skip or focus on, and share it in the chat

During the clean: what is and isn't covered

A typical 2 to 3 hour regular clean in a 3-bedroom Horsham home usually covers:

• Hoovering carpets and hard floors, then mopping the hard floors
• Kitchen surfaces, hob and sink
• Bathrooms: toilet, sink, bath or shower, and surfaces
• Dusting accessible surfaces and skirting boards
• Emptying bins

What is usually not included unless you ask:

• Inside the oven, fridge or cupboards
• Windows, inside or out
• Ironing, laundry and changing beds
• Mould treatment and other specialist jobs

These are add-ons, or part of a one-off deep clean. If you are not sure which you need, see deep clean vs regular clean, and how much a cleaner costs for what add-ons typically run to. The simplest move is to ask in the chat before you accept.

Tell them about the things that matter to you

Every home is different. If you have a fragile ornament, a surface that marks easily, a pet that must not go upstairs, or a strong preference for eco-friendly products, say so before the first session, not after. This is probably the single most consistent piece of feedback we hear from cleaners: they'd much rather know in advance than find out by accident.

Through Vouchee's chat, you can share any of this before you've even confirmed the booking.

After the clean

The first session runs a little longer than later ones, because the cleaner is still learning your home. They get quicker once they know where everything is.

If something wasn't done to your standard, say so politely and directly. Good cleaners want to know, and it is far better than quietly being unhappy. You can message yours through Vouchee any time, and leave a review after each clean so the next customer can choose with confidence.